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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      I heard that Mascotte has a good platform. I have not personally used the service, but something to look into. Good luck ------------------------------ LaVonna Arias Practice Manager Pacific Pet Hospital Chula Vista CA 6195857387 lavonna@pacificpethospital.com ...

    • Posted in: Open Forum

      I understand what you mean, however I don't have the physical space to accommodate 3 CCR's and legally we must have an employment position open for the employee on medical leave of absence for when they return. Unfortunately, your advice does not solve ...

    • Posted in: Open Forum

      Hi, We have invited our entire staff to VMX in January. I know this sounds crazy, but we thought it would be an amazing opportunity. We are a small privately owned practice, 8 employees (more in the summer season) Paid conference fees, paid travel, ...

    • Profile Picture

      Too many CSR's

      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous Hello all, I am a newly hired PM here at the hospital. They have 4 CSR's one of which is F/T. I am needing to cut production down by 25%. I believe we only need 3 CSR's at the most. ...

    • Posted in: Open Forum

      I'm going with Lisa on this - I couldn't have said it any better. ------------------------------ Michael Gingras General Manager Berwick Animal Clinic/Animal Hospital of New Albany Columbus OH 614-236-8549 mike.gingras@outlook.com ---------------- ...

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      RE: I am thankful

      Posted in: Open Forum

      I love this so much!!! THANK YOU for posting. It is indeed great to hear that there are some managers in our profession that are thriving since our industry seems to struggle at times and we forget all the good there is. I too am so grateful to work ...

    • Posted in: Open Forum

      Agree with @Nicholas Pepe that since we don't know your position it is difficult to say for sure. However, I am going to use a hypothetical situation in case you are the practice owner because it seems like that could be the case. If so, you are correct ...

      1 person recommends this.
    • Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous I am the PO

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight KPI November 2025 report indicates that the veterinary market is experiencing moderate financial growth, but patient activity remains soft. Revenue rose slightly year-over-year—driven ...

    Insiders' Insight - Mgmt Trends

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